導入事例

BizteX, Inc.

Using Chatbook to improve inside-sales, reduced cost by 83% compared with other advertising methods. The efficient sales opportunity raised 20% up!

 

導入先:BizteX, Inc.

Marketing Team Leader

Mr. Shinya Tsuchiyama

Company Industry: Digital robot cloud service provider,RPA「BizteX cobit」

Keyword:

Cloud service, Marketing, Inside-sales, Advertising Cost, Marketing, Chat bot

 

ChatBook helped us gain a great number of "Likes" and efficient business opportunities.

Before:

Look for efficient way to acquire leads, decided to use Chatbook bot to accelerate inside-sales processes.

 

20% efficient leads become business opportunities!

After:

Acquired efficient sales opportunities right after using Chatbook bot. We managed leads by industries, and evaluate each customer’s possibility. Chatbook helped us bring conversation from one of the most important customers during a very short term. We felt so happy on that outcome. And the MQL (Marketing Qualified Lead) only cost the 1/6 compare with the listing advertising method. Further more, among the leads most of them are executive officers, this is much helpful for sales representative to close the deal.

 

Click ads, start casual conversation with bot
Questions to understand customers' needs
Chat bot asked customers' needs, helps inside sales team decide priorities of approach

Sales team love the efficiencies Chatbook brought to us! It reduced mismatch.

One of the advantages of using Chatbook is, from the Facebook chat window, it is easier to see the background of that customer who is chatting with us through the bot, we could access customer’s profile on Facebook, among all chats, 32% of them left email addresses or phone numbers on the record. And by connecting with Salesforce, all customers we acquiring from Chat bot, it linked automatically to existing CRM data, which becomes easier for management.

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