Achieved speedy responses to leads with less salesmen
Fines INC. Achieved speedy responses to leads with less salesmen
Executive Director, Corporate Strategy Division
Mr. Yoshitomo Kikuchi
Company industry: Advertising service and marketing strategy provider.
BtoB, Inside sales, Customer support, Business efficiency, Speedy response, Salesforce.
We achieved to response to customers speedy and continually!
We set up Salesforce, aiming to achieve the sales efficiency, such as speedy response and continually follow-ups (naturing), and other operation problems. At this moment we found Chatbook from its press release, which announced Salesforce VC had invested them. Then we decided to use Chatbook service.
Gained leads efficiently! Great tool to operate customer support!
We raised our sales performances mainly on the following three points:
1) When we acquiring leads, Chatbook helped us understand if it’s hot or cold immediately.
2) Chatbook message is the main method, so we are happy to own our precious BtoB contact window towards customers.
3) We also use Chatbook as existing customers’ support window, it automatically completed the Q&A sessions.
Expects towards ChatBook
I expect Chatbook corroborate with Marketing Automation tools.